# Cannot reset password

**URL:** <https://community.transifex.com/t/cannot-reset-password/5296>\
**Category:** Q&A\
**Created:** [March 13, 2026, 11:46am UTC](https://community.transifex.com/t/cannot-reset-password/5296 "2026-03-13T11:46:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Astero](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@Astero](https://community.transifex.com/u/Astero)\
**Post date:** [March 13, 2026, 11:46am UTC](https://community.transifex.com/t/cannot-reset-password/5296/1 "2026-03-13T11:46:07Z")

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I have registered to translate a project and have been approved. However, when I try to login with Gmail Oauth, the login page just refreshes. When I try to reset my password, no reset email arrives. What should I do? Thanks.

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**Author:** ![colvera](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.transifex.com/colvera/32/3187_2.png) [@colvera](https://community.transifex.com/u/colvera)\
**Post date:** [March 13, 2026, 2:20pm UTC](https://community.transifex.com/t/cannot-reset-password/5296/2 "2026-03-13T14:20:06Z")

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Hi @Astero

This is Carlos from Transifex support, can you please share the email/user that is linked to your Transifex account?

Best regards

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**Author:** ![chrisb](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.transifex.com/chrisb/32/2377_2.png) [@chrisb](https://community.transifex.com/u/chrisb)\
**Post date:** [March 16, 2026, 8:34am UTC](https://community.transifex.com/t/cannot-reset-password/5296/4 "2026-03-16T08:34:08Z")

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Hello,

In order to send you the details and next steps for changing the password, please send us an email at [support@transifex.com](mailto:support@transifex.com) from the email address of the relevant account.

We will respond to that request.

Kind regards